Last updated: 01/10/2026
This policy explains how Workroom Retail Ltd (“WorkRoom”, “we”, “us” or “our”) collects and uses personal information when you visit www.work-room.co.uk, contact us through the website, or use the online booking and ticketing services linked from it.
Who we are
Workroom Retail Ltd is responsible for the personal information we collect and use for the purposes described in this policy. In data protection terms, we are the “data controller”.
We are registered in England and Wales under company number 16128352. Our registered office is:
Workroom Retail Ltd
10–12 Gloucester Road
Bishopston
Bristol
BS7 8AE
For questions about this policy or to exercise your data protection rights, contact:
Email: workroomhq@work-room.co.uk
Post: Workroom Retail Ltd, at the address above.
WorkRoom is separate from Workroom South West Ltd, trading as Little Green Rooms, and from Fed, which operates the “& Collective” café within the building. We do not share your contact details, booking records or marketing subscriptions with either business.
The information we collect
Depending on how you use our website and online services, we may collect:
– Contact and enquiry information: your name, email address, telephone number, company name and the information you include in a message.
– Booking information: the space or service you book, booking dates and times, guest numbers, contact details, requests and related correspondence.
– Account information: where we offer customer accounts through SimplyBook, the details you provide to create and manage your account and your booking history.
– Event information: ticket purchases, registration details and information you provide through Eventbrite.
– Accessibility and dietary information: requirements you choose to provide through Eventbrite to help us organise your attendance.
– Transaction information: payment status, transaction references, amounts, refunds and the information needed for receipts and accounting records.
– Marketing preferences: your newsletter subscription, consent records and requests to unsubscribe.
– Website information: technical information such as your IP address, browser and device type, together with pages visited, interactions, referral information and cookie identifiers, depending on the tools in use and your consent preferences.
Please only include personal information in enquiry forms that is relevant to your request.
How we collect information
We collect information directly from you when you submit a website form, communicate with us, subscribe to a newsletter, make a booking or register for an event.
We also receive information through the providers we use to manage those activities:
– Gravity Forms: website enquiry forms.
– Google Workspace: email correspondence and copies of enquiries sent to our inbox.
– SimplyBook: online bookings and, when available, customer accounts.
– Square: payments for bookings made through SimplyBook.
– Eventbrite: event ticketing, registrations and information supplied during registration.
– Google Analytics 4: website usage information, subject to the consent arrangements described below.
Where someone books on behalf of another person, we may receive that person’s relevant details from the person making the booking. Please ensure they know you are providing their information and direct them to this policy.
How and why we use your information
UK data protection law requires us to have a lawful basis for using personal information.
Purpose: Responding to enquiries about a booking you may make personally.
Lawful basis: Taking steps at your request before entering into a contract.
Purpose: Providing and managing your personal bookings, tickets, account and related communications.
Lawful basis: Performing our contract with you.
Purpose: Responding to general enquiries or managing bookings made on behalf of a business.
Lawful basis: Our legitimate interests in communicating with customers and providing our services.
Purpose: Keeping records required for tax, accounting and other legal obligations.
Lawful basis: Compliance with a legal obligation.
Purpose: Handling complaints, disputes and necessary fraud or security checks.
Lawful basis: Our legitimate interests in protecting our business, customers and services; legal obligations where applicable.
Purpose: Sending newsletters and promotional emails when you subscribe.
Lawful basis: Your consent.
Purpose: Using consent-based website analytics and advertising technologies.
Lawful basis: Your consent.
Purpose: Using information revealing health, disability or religious beliefs to accommodate event requirements.
Lawful basis: Your consent under Article 6(1)(a) of the UK GDPR and, where the information reveals health, disability, religious beliefs or other special-category data, your explicit consent under Article 9(2)(a).
Where we rely on legitimate interests, we consider the effect on your privacy and balance our interests against your rights.
Information marked as required on a form is needed to deal with the relevant request. If you do not provide necessary contact or booking details, we may be unable to respond, complete your booking or provide the service.
Accessibility and dietary requirements
You may choose to provide accessibility or dietary requirements when registering for a WorkRoom event through Eventbrite. We use this information to understand and accommodate your requirements.
Some requirements can reveal sensitive information, such as an allergy, disability or religious belief. Please provide only the details needed to explain the arrangements you require.
Where your requirements reveal sensitive personal information, we will ask for your explicit consent to use that information for arranging your attendance. You can withdraw your consent by contacting us. We will explain how withdrawal affects any arrangements that depend on that information.
We do not use accessibility or dietary information for advertising or newsletter marketing.
Bookings, accounts and payments
We use SimplyBook to manage online bookings and, when introduced, customer accounts. Information held there is used to administer your account, manage bookings and communicate with you about them.
Payments for SimplyBook bookings are processed through Square. WorkRoom does not retain full payment card details.
Tickets for WorkRoom events will be sold through Eventbrite. Payment information submitted through that platform is processed through its payment arrangements.
Booking and payment providers may also use information for their own purposes, such as operating their services, preventing fraud and meeting legal obligations. Their own privacy notices explain those activities.
Newsletters and promotions
When we introduce a WorkRoom newsletter, you can choose to subscribe to receive news, offers and information about our spaces and events.
We will not automatically subscribe you simply because you make an enquiry, book a space or buy an event ticket.
You can withdraw your marketing consent at any time by using the unsubscribe link in our emails or contacting us. This does not prevent us from sending necessary messages about a booking or transaction.
Little Green Rooms may feature WorkRoom events in emails sent to its own audience. Those promotions do not involve sharing WorkRoom’s customer or subscriber lists with Little Green Rooms.
Cookies, analytics and advertising
Our website uses cookies and similar technologies. Necessary cookies support essential website functions, including remembering your consent preferences.
We use Google Analytics 4 to understand how visitors use our website and help us improve it.
We may also use advertising tools, including the Meta Pixel, to measure advertising results and, where enabled, show relevant advertising to people who have visited our website. These tools may provide the relevant provider with information about your device and website interactions.
Our intended approach is to use analytics and advertising technologies only after you give the relevant consent through our cookie settings.
You can accept or reject optional cookies and change your choices using the cookie symbol at the bottom left of the website, labelled “Consent preferences”.
Rejecting optional cookies does not prevent you from submitting an enquiry or making a booking, although features that depend on optional technologies may be unavailable.
Cookie name: cookieyes-consent
Provider: CookieYes
Domain: work-room.co.uk
Purpose: Remembers your cookie preferences so they can be respected on subsequent visits.
Duration: 1 year
Category: Necessary—always active.
Cookie name: _ga
Provider: Google Analytics
Domain: work-room.co.uk
Purpose: Uses a unique identifier to distinguish visitors and help measure website usage.
Duration: 1 year
Category: Analytics—only set with your consent.
Cookie name: ga*
Provider: Google Analytics
Domain: work-room.co.uk
Purpose: Maintains session information to help measure visits and interactions with the website.
Duration: 1 year
Category: Analytics—only set with your consent.
Who can receive your information
We provide information to service providers where necessary for the purposes described in this policy. These include:
– Booking, ticketing and payment providers, including SimplyBook, Square and Eventbrite.
– Email and communication providers, including Google Workspace and the provider used for our newsletter when it launches.
– Website hosting, maintenance, form and security providers.
– Analytics and advertising providers, including Google and, where enabled with your consent, Meta.
– Professional advisers where necessary for accounting, legal advice or dealing with a dispute.
– Authorities where disclosure is required by law.
Where a provider processes information on our behalf, we require appropriate data protection arrangements. Some providers also act as independent data controllers for particular activities, as explained in their privacy notices.
For events organised by WorkRoom, we do not provide attendee lists to other event organisers or businesses for their own use or marketing.
International processing
WorkRoom is based in the UK. However, the providers we use may process information or allow access to it outside the UK.
Where a transfer is subject to UK data protection transfer rules, an appropriate transfer mechanism is required. Depending on the provider and destination, this may involve UK adequacy regulations or approved contractual safeguards.
You can contact us for information about the safeguards applicable to your personal information.
How long we keep information
We retain information for the purposes described in this policy and delete or anonymise it when it is no longer needed, subject to legal requirements.
Website enquiry forms: submissions stored in our WordPress website are automatically deleted after two years. This setting applies to the website copy. It does not automatically delete email copies or information held in booking and ticketing platforms.
Where information is needed for an ongoing complaint, dispute or legal obligation, we may retain the relevant records for longer. Providers acting as independent controllers apply their own retention arrangements to information they hold for their own purposes.
Your rights
Depending on the circumstances, you have rights to:
– Ask for access to your personal information.
– Ask us to correct inaccurate or incomplete information.
– Ask us to delete information.
– Ask us to restrict its use.
– Object to processing based on legitimate interests.
– Request a portable copy of certain information.
– Withdraw consent where we rely on it.
You can object to the use of your personal information for direct marketing at any time.
These rights are subject to conditions and exceptions. For example, we may need to retain certain records to meet legal obligations.
To make a request, contact workroomhq@work-room.co.uk. We may need proportionate information to verify your identity.
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
Questions and complaints
If you have a concern about how we use your information, please contact us using the details in section 1.
Other websites
Our website links to other websites and services. Their privacy notices apply to their own use of information.
Where you use a linked service to book with WorkRoom or attend a WorkRoom event, this policy also explains how WorkRoom uses the information it receives.
Changes to this policy
We will review and update this policy as our services and data practices change. The latest version will be published on this page with an updated date.
Where required, we will tell you about significant changes before using your information for a new purpose.