Let’s work together.

What times and days are you open?

WorkRoom is open 09:00 – 17:00 Monday to Friday, and 10:00 – 16:00 on weekends and most bank holidays. The space is available for hire during open and close hours. 

Do I need to book a desk or meeting room online?

We recommend booking online so you can secure your favourite space, manage your bookings and utilise discounted rates. 

Can I just drop in?

Yes you can, subject to availability – when we are busy, we have overflow spaces that are not bookable online. So if we look sold out online, pop in or give us a call. 

How can I get to your site?

We are 0.4 miles from Montpelier train station. We also have a bus stop directly outside the building. There is a Dott e-scooter/e-bike parking station less than 1 minute walk away, in addition to lockable public bike racks.

Can I park on site?

We do not have parking available on site for desk space or meeting room users, however you can find streetside residential parking within 5 minutes walk. 

Is your space wheelchair accessible?

WorkRoom has accessibility limitations due to the design of the space. Much of the space has stepped access (including the toilets) and narrow pathways not suitable for wheelchairs. Initial entrance into the building is via a ramp. If you have mobility needs, we recommend giving us a call or visiting the space before making a booking. 

When are you closed over Christmas?

We are closed from 23rd December till 3rd January. You can still contact us intermittently via email during this time. The cafe on site will still be open every day except Christmas day and Boxing day. 

Can I take calls in the desk space?

Yes, you can take calls in the desk space, we just ask that you are mindful of those around you and always use headphones for your call. As our space is small, we do not have phone booths. 

Do you have any small meeting spaces?

We have meeting rooms suitable for 6-10 people which are often used for 1 on 1 meetings. Subject to availability, these rooms are bookable by the half day or full day in advance, or you can book hourly sessions within 48 hours of the date. 

Is the Wi-Fi private and secure?

Yes. Although the Wi-Fi doesn’t require a password, guests still need a valid voucher code to access the internet. Each guest’s device is kept separate, so guests cannot see or access each other’s devices. The voucher codes are single use.

Can I connect to the internet via an ethernet cable?

We have a limited amount of ethernet ports, you are welcome to bring your own cable to use this. If you want to do this, we reserve the right to slightly alter your desk allocation to accommodate the available ports. We recommend contacting us to discuss if this is your only way to connect to the internet.

Do you have secure storage lockers available?

We do not have lockable storage available, however we do have a discreet area in the hot desk space with coat hooks and shelves for storing items out of sight for the duration of your stay. These are left at the customer’s own risk. 

Can I bring my dog?

We are a dog friendly space and welcome well-behaved, calm dogs on leads. If you want to bring your dog with you to work, we reserve the right to slightly move your desk allocation to accommodate others in the area.

Do I get a free drink or any discounts from the café?

Yes – if you have a hot desk half or full day pass, you get a free drink from FED café onsite included. You also get a special discounted rate for the food menu at the café.

Can I use the café or pre-book catering packages?

Yes and yes! The café is available until 4pm every day. If you wish to pre-book catering packages, get in touch for menus, availability and terms.

Can I bring in my own lunch?

Yes – you can bring in your own lunch and eat it at your desk. We just ask that you are mindful of those around you, you keep your lunch items contained and your desk clean.

Do you have a kitchenette or kitchen facilities?

No, but you are welcome to bring food in from elsewhere or buy food from the café. 

Can I come to your events?

Yes! We have a variety of informal, themed networking events available to our co-workers. We have monthly mini mingles that are free for anyone who has used the coworking space that month. We also have monthly breakfast events that are free for those who use the space that day. We also welcome people who are not co-workers for a small fee. Just get in touch to find out more.

Can I stay to hot desk after an event?

Absolutely! Subject to availability, we would love to welcome you to stay for the day after an event. We recommend booking in advance to secure your spot.

Can I hire WorkRoom as an event space?

Yes you can! From wedding ceremonies to yoga classes, Christmas socials to AGMs, we’ve got you covered. Get in touch for our brochure or for a tour and a chat.

Do you offer any discounts for certain organisations?

Yes! If you are an NHS Blue Light card holder, are a charity, a Gloucester Road business, a B Corp business, a member of Bristol Creative Industries or a member of the Better Business Network, you are eligible for a 10% discount. Get in touch for more information. 

Can I get a bulk buy discount on hot desks?

Yes – you can buy a bundle of 5 for 10% off (3 month validity) or a bundle of 10 for 20% off (5 month validity). Once you have purchased a bundle, the bundle acts like a debit card when you pay for your hot desks. Standard cancellation terms apply. Get in touch for more information.

What are your cancellation terms?

If you need to cancel your hot desk or meeting room hire within 48 hours of the booked date, we do not offer any refund.

If you need to cancel your hot desk or meeting room hire outside of 48 hours of the booked date, we will refund you minus the non-refundable deposit (£25 for meeting rooms, £5 for hot desks).

Venue hire cancellation terms are separate and agreed upon booking.

If you need to cancel a booking due to circumstances out of our control, the above terms apply. Examples are (but not limited to) travel disruptions, extreme weather, customer illness.

Can I move my booking?

Booking date changes are subject to availability and for “like for like” bookings only.

If you want to move your hot desk or meeting room hire within 48 hours of the booked date, we will charge you £25 for a meeting room and £5 for a hot desk.

If you want to move your hot desk or meeting room hire outside of 48 hours of the booked date, there is no charge.

We will only move a booking once, after that the cancellation terms apply.

Venue hire date change terms are separate and agreed upon booking.

If you need to move a booking due to circumstances out of our control, the above terms apply. Examples are (but not limited to) travel disruptions, extreme weather, customer illness.

Can I receive a full refund?

If a full refund is discussed and agreed upon for any reason, this will be minus the booking system fee (1.6% of the payment + £0.25).

Do you have damage fees?

Meeting room and hot desk hire are not subject to damage deposits.

Venue hire damage deposits are separate and agreed upon booking.

Any and all damages must be reported to WorkRoom. WorkRoom will review the damage and decide if this is chargeable.